Operations Manager

Description: Position Summary:
The Front Desk Supervisor will lead, direct and control all facets of front desk and Kids Club operations with an emphasis on member service and overall gym administration. 

Major Responsibilities:

Management/Leadership Duties
Manage Front Desk Associates and Kids Club Associates to ensure policies and procedures as outlined in the Gym Operations Manual and Kids Club Operations Manual are followed at all times.
Manage and motivate Front Desk Associates and Kids Club Associates to emphasize superior customer service.
Conduct monthly staff meetings with these departments.
Budgets and schedules Front Desk and Kids Club staff coverage.
Ensure that all employees are wearing proper uniform attire and nametags.
Position is a scheduled front desk position in addition to supervisory duties.  Exception is that this incumbent will be scheduled to work during peak hours.
Operations Support
Ensures that Front Desk and Kids Club are functioning according to GGI Policy and Procedure.
Manages and controls all front desk binders according to GGI Policy and Procedure.
Manage Daily Activity Log.
Ensures front desk staff correctly enters information into Member Service Log.
Directs and controls all gym walk-thrus with potential customers.
Manages and controls the Maintenance Log.
Manages the UPs system.
Operations Support
Communicates with GM and the Senior Front Desk Supervisor for the Region regarding ways to improve Front Desk and Kids Club operations.
Oversees Lost and Found items and their storage.
Responsible for making periodic cash deposits to avoid too much cash in registers.
Inspect cash register drawer counts and complete after-shift reports.
Responsible for the control of cash deposit by assisting the GM with ensuring the daily deposit is made on time.
Properly manage and maintain operational and payroll budget.
Retail Management
Manage and support retail, concession and tanning sales and promotions.
Orders all concessions.
Conducts daily and month-end retail and concession inventories.
Inventory Control to include locking up storage, receiving and reconciling incoming merchandise.
Must maintain the target profit margin for the Gym on all retail sales.
HR/Payroll
Hires, trains and supervises all Front Desk and Kids Club Associates.
Ensures that all Kids Club Associates are thoroughly trained on Kids Club operations.
Responsible for completing HR paperwork for Front Desk and Kids Club Associates prior to new hire orientation.
Works with the Regional HR Manager on payroll processing and other HR issues for the Gym.
Administrative
Serves as liaison with Corporate Customer Care Department.
Attends required training and management meetings.
Maintains monthly Front Desk staffing schedules.

Requirements: Be self-motivated and have strong organizational and management skills.
Possess thorough understanding of company mission, regional goals and missions, and how his/her facility will participate in these areas.
Exhibit a superior sense of customer service at all times.
Must be knowledgeable Company policies and enforce them accordingly.
Possess good leadership abilities.
Must have positive attitude and be able to motivate staff in a positive manner.
Must promote team spirit in the workplace.
Possess strong motivational, communication, team building and training skills.
Excellent communication, organization and customer service skills.
Understanding of basic cash procedures.
Thorough understanding of the Legend 9.0 system.
Ability to handle challenging customer issues with patience, tact and professionalism.
Must have a high level of professionalism, honesty, integrity and work ethic.