Operations Manager

Description: Management/Leadership Duties:
Manage Front Desk Associates to ensure policies and procedures as outlined in the Front Desk Operations manual are followed at all times
Hires, trains and supervises all Front Desk Associates
Position is a scheduled front desk position in addition to supervisory duties

Operations Support:
Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes
Directs and controls all gym walk-thrus
Communicates with GM regarding ways to improve front desk operations
Responsible for communicating and following cash management procedures
Manages the retail sales procedures for the gym

Requirements: Excellent communication, organization and customer service skills
Understanding of basic cash procedures
Basic computer skills
Ability to handle challenging customer issues with patience, tact and professionalism
Excellent training skills
Excellent leadership and management skills

This position is a step toward management in the Fitness Industry. The Operations Manager is one of our key positions. You will lead, direct and control all facets of front desk operations with an emphasis on member service and administration.